DELIVERY AND RETURNS

DELIVERY OF YOUR ONLINE ORDER

The priority of Plantae Artistes du soin cultivé is to provide you with the best online shopping experience. Thus, we want to ensure that all orders arrive at their destination in excellent condition and that the products are kept in the best possible condition.

We use the services of Purolator for the delivery of all of our orders. At all times, delivery is free of charge for all orders totaling $ 80 or more, anywhere in Canada. For any order of less than $ 80 (always amount before taxes), delivery charges of $ 9.95 are applicable for Quebec. For any order under $ 100, a delivery charge of $ 14.95 is applicable for the provinces of Ontario and New Brunswick, then $ 19.95 for the provinces of Alberta, British Columbia, Prince Edward Island, Manitoba, Nova Scotia, Nunavut, Saskatchewan, Newfoundland and Labrador, Northwest Territories, Yukon. The shipping and delivery of all orders is done at all times from Monday to Friday in order to promote the preservation of optimal product quality, so the products will be delivered Monday to Thursday. Most orders are shipped within 48 hours of receipt if received by 12:00 noon EST with the exception of more remote provinces requiring extended transit times. You can expect your package to arrive at its destination between 2 to 7 business days depending on your location in Canada. As soon as your package is dispatched, an email will be sent to you to notify you of the Shipment Confirmation issued by Purolator. From then on, you can go to the purolator.com site to follow the progress of your package. The signature is required upon delivery of the package by our carrier (except for certain products for which it is not deemed necessary) in order to preserve the quality of our products and prevent them from being left in conditions that could '' altering, and by finalizing a transaction on the Plantae Artistes du soin cultivé platform, the client accepts the terms and conditions of our store. Also, the customer does not hold responsible neither our carrier nor Plantae Artistes du soin cultivé, for any theft, damage or breakage whatsoever related to the package and its contents.

OUR ADRESS:

PLANTAE ARTISTES DU SOIN CULTIVÉ

103, rue Saint-Pierre

Quebec, Quebec, Canada

G1K 4A3

info@boutiqueplantae.com

DROP POINT

The drop-off point located at 103, rue Saint-Pierre, Quebec (Qc), Canada, G1K 4A3, allows people from the Quebec City region and nearby, or from elsewhere in Canada visiting, to pick up their (s) product (s) in person by saving the delivery charge of 9.95 by entering the code ''QUEBEC103'' when paying. Once the transaction has been completed using this code, the customer agrees to collect his / her product (s) at the location mentioned above. Plantae Artistes du soin cultivé is therefore released from the responsibility of shipping through the services of its courier and transport service and will keep the customer's product (s) until he / she picks them up in person. The drop-off point is accessible from Monday to Friday between 10 a.m. and 12 p.m., then 1 p.m. and 5 p.m. The products will be available for pick-up on the business day following the transaction, always taking into account the schedule mentioned above.

INTERNATIONAL DELIVERY 

We do not deliver internationally, but our desire is to bring the experience Plantae Artistes du soin cultivé to everyone everywhere in the world. For the moment, carpooling...even of products...can take knowledge far !

RETURNS AND EXCHANGES

RETURNS:

For hygienic reasons, we do not accept returns on products that have been unpacked, opened and / or used. A return on products is accepted, within 14 days of purchase, when the product is unopened, unused and in its original condition and packaging. . At all times, a return must be accompanied by the original purchase receipt.

Shipping costs must be paid by the customer. In order to receive a full refund, the following conditions must be met:

• The returned item must be in the same condition as you received it.

• The latter must not have been unpacked, opened, used or damaged and it must be in its original packaging (including cellophane wrappers, if applicable). 

To submit a return request, please send an email to info@boutiqueplantae.com in order to obtain an authorization as well as a return approval. 

Very important, when preparing your return, we strongly recommend that you pack the item carefully so that it does not get damaged in transit. We also recommend that you ship your return through a carrier with a traceability system. Please note that if an item is used or the packaging is damaged, we will not be able to offer you a refund. 

* We will not accept returns of packages that require payment for delivery to destination (C.O.D) *. 

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. Please allow 14 business days for your refund to be processed. 

DUOS / TRIOS RETURNS:

In order to guarantee the possibility of any return, you must contact us and send us all the products within 14 days of purchase. No individual product returns will be accepted. All merchandise must be intact: products must not have been opened and / or used and packaging must be intact in their original condition. 

EXCHANGE:

Any product, except those opened and used or damaged, can be exchanged for another product or credit within 10 days of your purchase. Please contact us by email so that we can advise you on how to proceed. At all times, a return must be accompanied by the original purchase receipt. The delivery costs for any return of products are not refundable.

ALLERGIC REACTIONS:

If you have an allergic reaction following the use of any product, please contact us within 48 hours to notify us. Note that a medical note and / or photos may be requested to justify a return or an exchange.

Information relating to each of the products contained on the site Plantae Artistes du soin cultivé are information provided by their respective manufacturer. They are provided for informational purposes only and are not intended to replace medical advice or advice. 

TERMS AND CONDITIONS 

Before using the site Plantae Artistes du soin cultivé, you must read, understand and agree to be bound by the terms and conditions below. Using Plantae Artistes du soin cultivé, you agree to all of these terms and conditions. At all times, Plantae Artistes du soin cultivé reserves the right to modify these terms and conditions without notice. The change (s) will take effect as soon as they are posted on this page.

When you place an order, you accept and acknowledge that you are the holder of the credit card used for the payment / transaction.

By submitting an order to us, you agree to accept delivery of the goods sent and to pay the full invoice amount. We will make delivery only after we receive your payment.

By submitting an order to us, you have read our return and exchange policy. You agree that returns will be accepted only on defective products or in a case of allergic reaction. Return costs will apply.

By submitting an order to us, you agree to be responsible for paying all sales, usage, product and service taxes, as well as all other taxes and duties associated with your order.

We reserve the right to reject any order which is identified by our security systems as being unusual or susceptible to fraud.

By browsing the site Plantae Artistes du soin cultivé, you accept it as is and we are not responsible for any damages that may be caused by its use.

In force as of DECEMBER 2, 2019. 

PRIVACY POLICIES 

The privacy policy of Plantae Artistes du soin cultivé mentions how we collect your personal information, how we use it, how and under what circumstances we may disclose it. Protecting privacy is a priority and your right. When you provide us with personal information, you consent to Plantae Artistes du soin cultivé collect, use, disclose and manage them as shown below:

We collect personal information when: [1] you purchase products online; [2] you register on our Website; [3] you complete a survey; [4] you participate in a raffle or other promotion; [5] you contact us; or [6] when you provide it to us in another way. The information collected may include, among other things, your name, one or more e-mail and postal addresses, your telephone numbers, your date of birth, the list of products purchased, payment information as well as any other information you may wish. provide. We may combine your information, whether it is information you provide online or offline.

As part of the regular operation of our Website, we may collect certain information that is not personal. These relate to, but are not limited to, information about your browser type, operating system, IP address and the name of the domain through which you accessed our Website. In addition, we may collect information about the way you browse, for example the date and time you visit our Website, the areas or pages you explore, the time you spend or the number of times you return to our Website, as well as data on your navigation route.

ACCESS TO YOUR PERSONAL INFORMATION

You can access any personal information you provide to us. You can correct or modify it, or ask us to stop using it. To do so, you just need to send us an email at info@boutiqueplantae.com in which you must give us your name as well as your e-mail and postal addresses.

USE OF INFORMATION 

We may use the personal information collected from and about you for the following purposes: [1] to respond to your requests for products and services and to keep you informed of your orders; [2] to send you targeted advertisements and offers online; [3] according to the preferences you have indicated to us, to send you information and other promotional material; [4] to contact you, when necessary; [5] to conduct market research, to review and improve our product mix, to provide customer service, for online and offline operations and for your general shopping experience; [6] to protect the security and integrity of our Website and our business; and [7] for other purposes, with your consent. 

We or service providers acting on our behalf may use cookies and web beacons to collect the non-personal information described above. A cookie is a small text file that may be saved temporarily on your computer's hard drive when you access our Website. A tag is a single pixel image used to transmit information from your computer to a website. We may also use cookies and beacons to [1] remember you when you return to our Website; [2] find the contents of your online shopping cart; [3] enable us to provide you with personalized advertising and information; [4] supervising the use of our Website; [5] to evaluate the effectiveness of our promotional campaigns (on our own Website as well as on others) and of our electronic mailings; and [6] to conduct studies to improve our content, merchandise and services. 

You are free to decline cookies, but in doing so you may be unable to use certain features of the Website or to get the most out of all of our offerings. You can at any time go to the "Help" menu of your browser and see how to modify your preferences regarding cookies. By declining them, you can also block certain tags.

We also work with service providers who use cookies and beacons to collect information about your visits to our Website and other Sites, in order to provide you with advertisements based on this information, through Internet.

When you return products to us or request a refund or exchange, we will ask you to provide us with your name, address, telephone number, and the reason for the return. We collect this information in order to prevent fraud and to help us respond appropriately to questions relating to quality control.

DISCLOSURE OF INFORMATION

In the following cases, we may disclose certain information collected about you: [1] to our service providers and suppliers, if the sharing of information enables them to carry out a business transaction or to provide us with a technical or professional support; [2] when necessary, if we believe that there has been a violation of our Website Terms of Use, our rights or the rights of a third party; [3] to comply with legal proceedings and to provide information to law enforcement agencies, in connection with an investigation or matters relating to public safety, to the extent provided or prescribed by law; [4] If our business or the majority of its assets were acquired, your personal information may be one of the transferred assets; and [5] in any other way, with your consent. Please refer to the "YOU CHOOSE" section below.

YOU CHOOSE

If you would like to opt out of our mailing list, please let us know at info@boutiqueplantae.com by specifying your name, your e-mail and postal addresses as well as your telephone number. We will process your request within a reasonable time, but you may still receive a few scheduled mailings before we receive your withdrawal request. If you no longer wish to receive electronic promotional offers from us, simply unsubscribe from the mailing list by following the instructions included to this effect in such emails.

SECURITY

We have implemented measures to protect the personal information in our custody and control, including a right of access strictly reserved for our employees and service providers authorized to use the information in the circumstances described in this Privacy Policy. We maintain administrative, technical and physical security measures designed to protect against unauthorized access, misuse, alteration or disclosure of any personal information entrusted to us. Our service providers have no right to use or disclose your personal information for any purpose other than providing services to you on our behalf or as provided by law.

To provide you with a higher level of security, online access to certain personal information can be protected by a password that you choose yourself. We strongly recommend that you do not divulge your chosen password to anyone. Finally, we will never ask you for your password, in any unsolicited communication.

No data transfer over the Internet can be guaranteed 100%. While we strive to protect your personal information from unauthorized access, misuse or disclosure, Plantae Artistes du soin cultivé cannot ensure or guarantee the security of any information you transmit to us through our Website.

PROTECTION OF YOUR PERSONAL INFORMATION

We make sure to be fully and continually committed to ensuring you have a safe shopping experience on our Website and we will punish any fraudulent or unauthorized transaction to the full extent provided by law.

TO CONTACT US

If you have any questions about this Privacy Policy, please feel free to write to us at info@boutiqueplantae.com

COPYRIGHT 

All text, illustrations, logos, icon buttons, images, audio clips, digital downloads and data compilations, whether individual or compiled on the Website, are the property of Plantae Artistes du soin cultivé and are protected by international copyright law. 

TRADEMARKS

Trademarks of Plantae Artistes du soin cultivé and each of its affiliated brands may not be used without our written consent. Included in our trademarks are the name and logo of Plantae Artistes du soin cultivé, as well as those of other products, services and programs Plantae Artistes du soin cultivé.

All other trademarks appearing on this Website are the properties of their respective owners, whether related or affiliated with us or not.

ERRORS AND INACCURACIES 

One of the goals of our business is to provide you with complete, accurate and up-to-date information on our Website. However, no Website can be completely free from errors, whether human-made or technological. This Website could present typographical errors, inaccuracies or omissions which could concern the prices or the availability of certain articles, and certain information could be incomplete or obsolete. We reserve the right to correct any errors, inaccuracies or omissions - even if an order has just been placed - and to change or update information at any time, without prior notice. We appreciate your understanding.

PLANTAE ECO POINTS LOYALTY POINTS PROGRAM

Plantae offers a loyalty points program and an ambassador & ambassador reward module. Below is listed how the latter works:

- 3 points for every $ 1 spent
- 125 points give $ 1 reward
- 125 points when the user subscribes to the Plantae Artistes du soin cultivé facebook page (limit of one use per user)
- 125 points when the Plantae Artistes du soin cultivé web page is shared on the user's facebook page (limit of one use by the user)
- 125 points when the user subscribes to the Plantae Artistes du soin cultivé Instagram page (limit of one use per user)
- 125 points when a new user subscribes to the Plantae Artistes du soin cultivé newsletter (limit of one use per user)
- $ 5 reward coupon for ambassador and referred person. This coupon is in the form of a link after an Ambassador has made a purchase for the purchase to be shared from the Ambassador to someone else. If the referred person receiving the Ambassador link makes a purchase, that person will receive the $ 5 discount, and the Ambassador will also get $ 5 back. The minimum purchase value must be greater than the amount of the coupon issued, i.e. $ 5 or more.

Faq 

Send us any questions at info@boutiqueplantae.com in order to help us develop these frequently asked questions and thus better answer your questions.